20 April 2021

The dawn of a new normality pushed the digitalisation of our business to the top of our minds. Remote services and tools are gaining ground and becoming more important channels in our customer relationships. As a bank, we are prepared for this new challenge and we offer many remote tools and services. read more about it below.

2:00 Min

Our clients can make digital payments (on-line or physically) with their smartphones through direct agreements with Google Pay, Apple Pay and Samsung Pay. Self-banking services allow customers to withdraw, pay and make payments autonomously with Advanced ATM and Cassa Veloce with a full-touch Bancosmart interface.


Digital Corner is the place in our branches where customers can get a demonstration of our digital banking services. With Digital Mail Box, a certified digital signature allows customers can sign contracts (in the branch, on-line and via mobile) and store bank documents in a secure digital space. With UBook you can book a branch appointment remotely. It’s so easy we’ve already managed 6,5 million appointments this way.  It was elected product of the year for customer services.

Our Corporate and Small & Medium Enterprises customers benefit from dedicated solutions for their business, such as Sell&Cash, Ecommerce products and services and partnerships like the one with Alipay.


The Multichannel Bank Service allows our private and business customers to consult their current accounts, including corporate accounts, and any related products and services remotely. It makes banking operations simple, fast and secure for our customers through their preferred channel, whether that is, Internet Banking, Telephone Banking or the Mobile Banking App. On average we receive around 55 million visits to our On-line Banking a month, which is available for individuals and enterprises. 


The Mobile Banking App is easy to use thanks to an interface that is based on simple daily tasks. It allows customers to pay bills, withdraw funds without a card (Smart withdrawal), monitor investments, send transfers, manage their cards, and check balances and transactions. It is safe and reliable with fingerprint or face recognition used to authorise transactions and payments. It is fully compliant with Open Banking features, allowing our customers to aggregate, access and manage their accounts in other  banks through the UniCredit Mobile App. Users receive Push Notifications to help them monitor purchases and manage their account. At the moment, our Mobile Banking App, has 2.5 million users and around 2,000 logins per minute (on average) with a maximum rate of around 3000 logins per minute and >5 login users/week. 


Customers can access our platform for Specialised Video Consultation, and our on-line medical consulting service from a PC, tablet or smartphone. This service has been designed for those who need a remote specialist medical consultation at agreed rates (maximum cost per visit 39€). The service is offered by Incontra Assicurazioni in collaboration with SiSalute, an innovative social and corporate welfare service in partnership with UniCredit. 




Every day in UniCredit Direct we respond to over 30,000 contacts in a multi-channel relationship with our customers (phone calls, chats, e-mails, videocalls).

UniCredit Direct is the Customer Service that provides a full range of services: phone banking, trading, information and assistance on the Bank’s products and digital properties.

UniCredit Direct counts on 1,200 professionals including Consultants, Remote Advisors and Team Managers and is located in 11 poles grouped in 7 commercial regions.