Being the bank for Europe’s future means becoming a truly digital bank. Embedding digital and data across our bank is also crucial to implementing our new lean operating model.
We will invest €2.8 billion in digital and data over the next three years to transform our technology.
Our new operating model will move core competencies in house, delivering a new way of working centered around clients and common platforms. We will take back ownership of our core competencies and move key skillsets – product managers and developers – into our organization, under our control, supervision and risk frameworks.
We will reorganise into three global platforms: technology, data and business.
These will drive our overarching group technology development – and the countries will deliver the last mile products, tailored to their requirements.
In the long-term, we will have the skills and the technology to create a seamless digital offering that can exceed the expectations of our clients.
We will move from being digital to living digital.