Our clients

Placing clients at the centre

• Our clients are at the heart of everything we do. We build everything around their needs, providing choice and discretion through best-in-class products and innovative solutions.
  
  
• Our teams deliver exceptional service and personalised support, building strong relationships and consistently exceeding expectations. Through our service model, we leverage a range of distribution channels - physical and remote branches, call-centres, internet and mobile - accessible to our clients any time, anywhere.

UniCredit offers clients a gateway to Europe. We provide top-tier products and solutions, strategic advice and innovation to over one million SMEs and corporates, as well as 14 million affluent, private and other retail clients.

Our best-in-class in-house solutions, complemented with the top industry expertise of our partners, and powered by reliable digital and data capabilities, create significant value for our clients, firmly positioned at the centre of all we do.

Ushering in a new era of sustainable growth

Having established strong foundations and made substantial progress in releasing our trapped potential, we're advancing to the next strategic phase. UniCredit Unlocked will preserve the same unifying Vision, Culture and inspiring Purpose, while focusing on Unlocking Acceleration to complete our transformation and establish sustainable competitive advantages.

What sets us apart is our continuous industrial evolution. We are still actively transforming—optimizing our focus on the right clients, geographies and products to unlock further value. This ongoing transformation positions us to achieve full potential by phase-end, delivering higher quality revenues and superior commercial performance.

Through our unified client view and service model across all banks, we will serve our 15 million clients with unprecedented cohesion and effectiveness.