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Nielsen/Norman UniCredit among the best corporate intranets 2015

For the first time, an Italian-based company appears on the list of the ten best corporate intranets in the world



Functionality, simplicity, content and customisation are the key ingredients of UniCredit's OneGate, the corporate Intranet used as a tool for collaboration and sharing between employees.


The annual report of the Nielsen Norman Group, an American consultancy company specialised in web user experience, which annually awards the best corporate intranets from around the world, has identified UniCredit's OneGate project as one of the best user experiences at the global level.


"The design of UniCredit's intranet is the result of an exhaustive development process and amazing collaborative work. UniCredit has created a flexible framework, full of personalised content that makes employees happier as well as more productive", said global authority on web usability, Jakob Nielsen, manager of the Nielsen Norman Group.


"Creating a simple, useful and functional intranet which is also full of customizable content for our 149 thousand colleagues from 17 different countries, all with different cultures and languages, is a complex challenge." - explains Patrizio Regis, Head of Group Internal Communications at UniCredit - "This award recognises that we've been able to lay the design foundations in the best possible way and have focused on the centrality of UniCredit employees in their daily actions".


"Obtaining this prestigious award makes us very proud." - said Fabio Delton, Head of Digital Internal Communications at UniCredit - "We launched an ambitious project in 2010, redesigning the Intranet with a focus on our colleagues daily needs, in a context where personal digital experience is in continual evolution. For this reason we applied a "User-Centred Design" method, involving more than 3500 colleagues from all Group countries in several testing sessions.  Thanks to them and to an international work group, we have obtained a 96% increase in perceived satisfaction, with a 67% reduction in time spent searching for content. Functionality, simplicity, content and personalisation, as well as the chance to share experiences and content in the corporate Social Network, were the ingredients for this great result".


The winning intranets come from a wide variety of business sectors, from private enterprises to public entities, to non-governmental organisations, and from small businesses with a few hundred employees to large multinationals.


These successful experiences in projects based on employee centrality will be presented in the Intranet Design Annual, a report universally recognised as a reference for professionals in the sector, and which will feature an Italian-based company for the first time.



Milan, 5 January 2015