UniCredit Direct Services GmbH
fax: +49 (0)89 55877-6494
Business category: Special Company
In its role as Customer Care Center, HVB Direkt fosters customer relationships on behalf of its clients (HVB Group and external market), supplying both sales and services all-in-one. The Customer Care Center carries out customers' orders through a variety of channels, such as telephone, fax, e-mail and/or internet/direct banking. Consulting and training services are also available. Most customers are engaged in the financial services sector, but also include the IT and media sectors. HVB Direkt intends to offer its services on a European scale to all members of the HVB Group by the year 2004, as well as to establish a firm footing among non-group customers. HVB Direkt already successfully carries out over 5 million orders for customers per year (figure for 2001).