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Stakeholder Engagement

Stakeholder engagement and collaboration are integral to UniCredit's core business operations. This creates the opportunities and mutual benefi ts that are necessary to support our shared interest in supporting innovation and the co-development of new, long-term solutions.


Regular dialogue with our five key groups of stakeholders enables us to fully understand the nature of our responsibilities. These stakeholders directly communicate with us through special dialogue tools; we respond to all of the concerns that they raise and always take their opinions into consideration.

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Since 2010, we have also used a materiality assessment to identify the topics that matter most to our stakeholders. This process provides our company with a clearer view on where we must focus in order to seize new opportunities, mitigate risks and ensure long-term value creation.

In 2015, we upgraded our analysis by implementing a structured, methodology. We identified and prioritized each material topic and directly engaged stakeholders  through surveys and interviews. Whenever stakeholder engagement was not feasible, we used other resources (e.g.: sector benchmarks, rating agencies and other communications) to gain insights into each topic. Through this process, we assessed the strategic importance of these topics to UniCredit's approach to creating value.

 

Moreover, this year our Group conducted in-depth research that identified the systemic trends that are most likely to provide opportunities or pose risks for our business in forthcoming years. We surveyed over 100 opinion leaders to select the trends with the biggest potential to impact the banking sector in the next ten years. The top 7 emerging trends - Big data, Population growth and aging societies, Always on: hyperconnectivity, Global warming, Global economic shifts, Energy transformation, Everywhere commerce - become part of our materiality assessment and already represent an input of our value creation path.

 

Aware that the systemic trends could provide opportunities or pose risks for UniCredit in forthcoming years, we pay particular attention to the so called emerging risks, identifying and estimating them and submitting them regularly to senior/top management and Board of Directors in order for them to take the appropriate actions to manage and mitigate them.

 

We consider as emerging risks1, risks such as information technology risk, which is the risk of incurring financial, reputational or market share losses in connection with the use of information and communications technology, and environmental and social risk, which relates to financial or reputational losses deriving from environmental and social impacts associated with specific transactions and sectors.

 

1 For more details on Top and emerging risks please refer to the emerging and operational risks section of the Group's Consolidated Reports and Accounts

 

 

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A. Refer to page 40 and 41 to the Supplement of Integrated Report for more information

 

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This is how material issues have impact on our business and generate long-term value for UniCredit.

To further deepen three business cases, please click on the highlighted material issues.

Unicredit-infografica-sustainability
Updated on July 13, 2016.