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Organizational Structure

UniCredit Group organization reflects an organizational and business model which maintains a divisional structure for the government of the Corporate Investment Banking business/products and the business in the CEE Countries, as well as a global control over the Global Banking Services functions, while ensuring the autonomy of the Countries/ Banks on specific activities, in order to guarantee increased proximity to the client and faster decision processes:



  • The Chief Executive Officer (CEO) maintains a direct supervision on the definition of Group Strategy, Risks Compliance, Human Resources, on the optimization of structure costs and on the main operating activities. 
  • The General Manager is responsible for all the business activities (Retail, Corporate, Global CIB, Wealth Management, Asset Gathering and relevant Countries) focusing on the ongoing development of clients services aiming to maximize the cross selling and leading the Group digital strategies, as well as defining the new service model of the Bank. 
  • The Chief Operating Office, position covered by two co-Heads (co-Chief Operating Officers) who lead the oversight of the operational machine with a specific focus on Costs and on IT & Operations; in particular the two co-Heads are respectively responsible for Finance & Cost Management and for IT & Operations, Security and Internal Controls.
  • The Corporate & Investment Banking Division (CIB), position covered by two Co-Heads directly reporting to the General Manager, has a coverage role for the multinational clients ("Multinational"), for selected "Large corporate" clients with a strong potential demand for investment banking products, for the Financial Institutions (FIG) and for the global product lines "Global Transaction Banking (GTB)", "Financing & Advisory (F&A)", "Markets", and for the international network.
  • As far as the Italian perimeter is concerned, the co-Heads Italy, directly reporting to General Manager, are responsible for the definition of the business strategies of the "commercial banking"  and the assignment of such strategies to the territories and to the client segments (Family, First, Business First, Corporate and Private Banking).
  • The CEE Division coordinates the Group activities in the countries of Central and Eastern Europe, aligning them to a single comprehensive business vision in the area.
  • The Group Institutional  Affairs and Sustainability is responsible for developing the relations with institutional counterparts of interest for Group activities and the Group Regulatory Affairs is responsible of managing the relationship with European Banking Supervisory Authorities (e.g. EBA, ECB) and Bank of Italy.
  • The functions called Competence Lines (Planning, Finance & Administration, Risk Management, Lending, Legal, Compliance, Internal Audit, Human Capital, Identity & Communication) oversee the guidance, coordination and control of UniCredit's activities and manage the related risks.
  • The Group Chief Transformation Officer manages the transformation and ensuring meaningful change to reach the higher and measurable customer satisfaction and service quality, while improving cost efficiency

Updated as of 31.12.2018.



(1) Position covered by two co-Heads
(3) Set up according to the Legislative Decree N.231 date June 8, 2001


Updated on January 10, 2018.