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Organisational structure

UniCredit adopts an organisational and business model that, while guaranteeing the autonomy of countries/local banks on specific activities in order to ensure greater proximity to customers and efficient decision-making processes, maintains a divisional structure for the governance of business/products, as well as global control over Digital and Operations functions.


More specifically, the current organisational structure of the Holding Company breaks down into:


  • Group Finance, Group Risk Management, Group Legal, Group Compliance and Group People and Culture: functions identified as Competence Lines together with Internal Audit, aimed at guiding, coordinating and controlling, for their area of competence, the management of activities and related risks of the Group as a whole and of the single Legal Entities;
  • Italy, Germany, Central Europe & Eastern Europe: business functions responsible for proposing and implementing the business strategies to maximize the risk adjusted value creation for the relevant perimeter. For this purpose, with reference to the related customer segments/geographies, these functions have been assigned the responsibilities for marketing and service model definition as well as product development activities. Central Europe & Eastern Europe is placed under the responsibility of two "co-Heads" in charge of Central Europe countries and Eastern Europe countries, respectively. Germany represents the synthesis point of the Group business in the reference Country, maintaining an executive role at local level.
  • Group Client Solutions supports the business functions of the Countries developing a complete range of best-in-class products for all types of customers;
  • Group Digital & Information Division defines and executes the Group Technology, Digital and Data related management and transformation, driving value through the capability of technology and data, embedded into digital solutions that optimize execution and improve customer experience;
  • Group Operations, responsible for the oversight of the operating machine with a specific focus on costs, procurement, real estate, operations performance management and corporate security, in coherence with the defined Group strategies, by ensuring at the same time synergies, savings and operational excellence;
  • Group Stakeholder Engagement governs the Group reputation and oversees all communication activities to ensure the delivery of coordinated and consistent messages across multiple Group stakeholders (investor relations, identity and communication, relationships with institutional counterparties and with the European Banking Supervisory Authorities - e.g. EBA, ECB - and Bank of Italy);
  • Group Strategy & Optimisation, responsible for supporting strategic initiatives, including the integration of ESG into the Group strategy. The Group Strategy and Optimisation and Group Stakeholder Engagement functions represent the "CEO Office", supporting the CEO in the development and implementation of strategic initiatives.

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