To embrace a client-centric culture, organisations first need to prioritise the internal employee experience by giving more opportunity, responsibility and autonomy to their people. Here are three ways we can empower ourselves and others around us, according to the experts.


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Distinguishing empowering vs delegating

Empowerment means much more than delegation. It’s the practice of sharing knowledge, resources, responsibilities, and growth opportunities to enable ourselves and others to confront challenges, make the right decisions, and take initiatives for a better and more collaborative work environment. In Reinventing Organizations, author Frédéric Laloux confirms that “the more [we] increase individual responsibility, the better the chances for incremental improvements in operations”. Empowerment not only benefits our teams but also enhances the efficiency of the organisation as a whole. Discover here how to shift your leadership style from simply delegating to empowering others.


Be open to mentorship

Regardless of where we stand in the command chain, mentors can help us open doors, identify strengths and capabilities, and keep us focused on our goals no matter the challenges. In addition, research finds that “young people who have had mentors are more likely to find work early in their careers that give them more responsibility and autonomy,” placing them on a path towards rewarding careers. Learn here what great mentorship looks like in a hybrid workplace, as well as 10 reasons why we need a mentor in our professional lives.


Feedback is your friend

The best roadmap towards empowerment is to improve our talent and skills by seeking feedback from peers and superiors. We can leverage constructive criticism to advance our careers and achievements, as well as empower others by offering honest and transparent observations to support our colleagues. Follow these three tips on delivering feedback in today’s workplaces.