Could you please introduce yourself? What did you want to be as a child and what do you do now at UniCredit Bank?
My name is Victoria Zotova. You never know the path you are going to take to achieve your goals. When I was a little girl, I wanted to be a chemist. I am 25 now and I hold a degree in agricultural chemistry and environmental sciences. It might seem that I have already reached my goal. However, a single call from an HR manager on the last day of team recruitment back in 2018 encouraged me to join the UniCredit family. Today, I am a member of the Legal entities Support Section of the Contact Center team.
What do you enjoy most about your job and what is the proudest moment or greatest achievement of your career?
A friendly and cohesive team is key to success in any business. In multiple controversial situations you need support from your colleagues and management, and I receive a lot of assistance from the team. If I look at my career, I am particularly proud of the “Master of Customer Service” award that I consider the highest appreciation of my efforts to best serve our customers.
And what is the hardest part?
The most challenging thing is to handle a totally new task that nobody has ever addressed before. I go by trial and error, overcoming various issues, and that’s how I reach the target. However, I feel somewhat disappointed when I am unable to do a perfect job on the first try. Once I resolve all issues, I feel incredibly happy. I learn from experience and share that knowledge with my colleagues.
What advice would you give your younger self or somebody considering this role as a career?
I would advise anyone who has just joined or who is about to join our team to be responsible for their work as well as patient and responsive to colleagues. And not to be afraid of difficulties, as challenges make us stronger.