Who are you, when did you start working at UC, and what do you do?
I started working at UniCredit in 1997 as a teller in a small regional branch in Italy. My very first months were fundamental to me and I still remember the colleagues who taught me the job and the customers vividly. I feel the same warmth when I go into our branches today. After a year I moved to Milan and later began to work across the Group between Retail and Private banking in Western Europe and CEE. I returned Italy in 2015. I joined the Western Europe team last year to facilitate E2E Rooms and Customer Experience.
Can you describe your ideal workday?
It would be a very fast-paced but organized day. I’d start with a 30min virtual “stand-up” with the team to check in on priorities for the day. After that, I would spend around one third of my time in meetings with senior management and those we work for, one third problem-solving with the team, and one third catching up with email, documents, and other things I need to sort out by myself.
What do you eat at lunchtime normally?
I’m conscious, for some, it’s difficult to take a break, and they prefer to use their lunch break to catch up with work. But, in my case, I always ensure I take breaks during the day and eat proper food, even before the pandemic I would have a complete meal. I prefer vegetarian, Italian or Indian cuisine but I can’t go too long without a good pizza so to compensate I eat lots of vegetables and fruit every day.
Can you share an insider-anecdote on a funny moment you’ve experienced at work?
I have many from the past, I once nearly took the wrong plane because I was busy in a call but thankfully a steward spotted my mistake before we took off. More recently during a team dinner we were asked to describe each another as though we were an animal, letting the others guess. This little game told a lot of how we come across to each other and gave us a good laugh.