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Security: the best way to protect my online data


Our Security experts talk about what they do, and explain how to avoid serious trouble in our daily routine.


Security risks differ enormously from one department of UniCredit to another. That's why we ensure a holistic approach that allows us to protect all of the data belonging to our customers and to the Group, as well as our digital assets.

The three ways to mitigate security risks always come down to PROCESSES, TECHNOLOGY and PEOPLE.

The Security team plays a key role in protecting UniCredit, but in the end, cyber safety depends each of us taking a few simple steps. When we think of Security, we imagine sophisticated attacks by groups of expert hackers. This is often not the case: most of the time, cyber security attacks can be avoided by adopting easy but important habits.

Luca Fioravanti and Stefano Ciminelli tell us about what they do, explain the major cyber risks we face as a Group and as individuals, and above all, how we can avoid them.


How to bullet-proof your IT routine

In a world where we are increasingly digitally connected, IT security is an essential daily routine for all of us.

The bank’s Security experts are always by our side to provide practical and valuable advice to help us protect our data. But each of us is also on the front lines in a fight to protect our data.

Fortunately, to defend yourself against online fraud you don't need to be a superhero. Just 5 simple steps to follow. Remember, learning how to move around easily in the digital world allows you to make transactions safely, without making any sacrifices.


Here are 5 things you can do to protect yourself against online scams:

Always be careful when using passwords.


  • Never give your passwords to third parties, especially those generated from Mobile Token and UniCredit Pass, for example to authorize banking operation.
  • Do not use the same password on different websites.
  • When information and passwords are required evaluate that they are consistent with the service/good you are using/purchasing (for example if   you are downloading a video game it is not appropriate that you are asked to give access to: your contact list, microphone and/or photos).
  • Keep smartphones, tablets and PCs updated: protect them with an antivirus and secure the access with a password, fingerprint, digital or facial recognition




Access codes, passwords generated by safety devices, credit card details: find a way to remember them all!


  • If you write them down, pay attention to where you do it.
  • If you decide to write them on a piece of paper, never keep it in your wallet or near smartphones, tablets and PCs. For example never leave them on post-it notes attached to your computer!
  • Do not save them on your smartphone (neither in a text nor image file).
  • Avoid the automatic saving function of user ID and password on the browser.






Use the different services that the Bank offers you to easily check your current account or cards movements/transactions: ATMs and Kiosks, Internet and Mobile Banking or directly at the branch.










Pay attention to the communications you receive and learn to recognise frauds.


  • UniCredit e-mails always show your name, your surname and your Branch details and you will never be asked to enter: enacting passwords, credit/ debit card numbers or PIN.
  • Do not open unexpected e-mails, sms or chats and above all do not click on any link and do not download or open attachments.
  • Do not reply by entering your credentials in an e-mail, sms, chat or any link.
  • Never give your credentials to anyone over the phone.






Online shopping is convenient but always pay attention to where and how you buy.


  • Check the website reliability and use only official apps.
  • Use only secure connection protected by a password.
  • Avoid as far as possible to use public and free Wi-Fi. Especially never use it for: shopping online; accessing your reserved area on the bank's website; accessing cloud storage services (eg. iCloud and Google Drive).

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