05 February 2021

New digital service allows customers to bank wherever they may be.

2:00 Min

UniCredit Bulbank’s customers can now use all banking services and products completely remotely. The service – already in use in Sofia and Plovdiv where 20 remote bankers serve clients – will be expanded to the other regions in the country by the end of the year.


Customers who use the service will still be able to visit branches but will receive all documents, services, products and consultations digitally, from their assigned personal remote banker.


Over 80% of the bank's services for individual clients are already available remotely. Transfers and utility bills can be paid completely remotely through Bulbank Online and Bulbank Mobile. Consumer and commodity loans are also fully digital as well as mobile payments through a digital wallet or Apple Pay.

Ekaterina Kirilova, Sales Director, Retail Banking at UniCredit Bulbank

"UniCredit Bulbank clients want personalised services and products that meet their needs, preferring to receive these services and products while staying at home, and discuss those needs with our remote bankers. We are providing a fully digital service with better customer experience from UniCredit Bulbank, continuing to be part of the solution even in these challenging times."