UniCredit Services groups all services in the areas of Information and Communication Technology (ICT), Back Office and Middle Office Operations, Real Estate, Security and Procurement.
The Company relies on more than 9,000 professionals* and oversees activities in 11 countries.
It aims to be a reliable and trusted enabler for the Group developing simple, efficient, cost-effective solutions for customers by leveraging on flexible delivery, an agile approach, a fast response time and easy to deal with but innovative solutions.
This approach has been defined to become the transformation engine of the Group within the "Transform 2019" strategic plan.
The focus on the customer guarantees professionalism and competence, and also constitutes added value in the growth of its people.
UniCredit Services invests in learning and development programs, as part of its commitment to improve the expertise of its people and the quality and accountability of its leaders.
*Perimeter of UniCredit Services S.C.p.A. and UniCredit Services GmbH
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UniCredit Services S.C.p.A.
Registered Office and Head Office
Via Livio Cambi, 1
UniCredit Services is the Group global services company and oversees activities in 11 countries: Austria, Germany, Italy, Poland, United Kingdom, Czech Republic, Romania, Slovakia, Hungary, New York and Singapore.
Policies and Documents
In order to promote a culture of corporate compliance and ensure an effective governance system at the same time, UniCredit Services S.C.p.A has adopted internal rules which provide for the conduct of the Company on its stakeholders.
In this section are the Articles of Association, the "organisation and management model" and documents such as "policies" and "operational instructions" available. Some of them are also mentioned in the contracts that UniCredit Services S.C.p.A enters into with its counter-parties.
The "Code of Ethics pursuant to Legislative Decree 231/2001" constitutes an integral part of the Organization and Management Model and contains the rules aimed at ensuring that the behaviour of the target audience will always be inspired by the principles of integrity, cooperation, loyalty, transparency and mutual respect and the avoidance of conduct that could constitute the criminal or administrative offences included in the list of Legislative Decree 231/01.
The Code of Ethics is valid for the Company and foreign branches and applies to the members of the UniCredit Services corporate bodies and all staff and external parties such as consultants, agents, suppliers and commercial partners.
This section contains the main policies applied by the Company, which are put at the disposal of the Parties contractual.
In this section are available the Information pursuant to Art. 13 of Italian Legislative Decree n. 136 dated June 30th 2003 (Privacy Code) to any person who has an interest about the purposes and methods of data processing carried out by the Company, etc., and also the lists of Data Processors.
The UniCredit Computer Emergency Response Team, short name "UNT-CERT", is a UniCredit Services' team which mission is to provide assistance to UniCredit Group's served Legal Entities regarding ICT security incident coordination, assessment, handling, analysis and response.
UNT-CERT also ensures cooperation within national and international networks of CSIRTs/CERTs and supports law enforcement and regulatory authorities regarding security incidents.
UNT-CERT team can be contacted via: email cert[at]unicredit[dot]eu or telephone +39 06 45533022 (operating 24H/7D)
Following a document that contains a brief description of the UNT-CERT, in accordance to IETF's RFC2350 specification, and the latest public PGP/GPG key.