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Genuinely listening to our stakeholders to strategically map and measure their interests with regular investment in an effective engagement and feedback process, is fundamental to our sustainable bank's business activities.


We strive to understand our stakeholders' expectations, as they contribute to much more than our financial success. To achieve our sustainability goals, we are committed to providing our clients with support in the energy transition, constantly enhancing our corporate citizenship and, in line with our role as a sustainable bank, integrating the purpose of social sustainability into our everyday business and banking offer.


UniCredit has developed specific tools to ensure all stakeholders have the right opportunity and proper channels to engage with the Group. We are committed to continuously evolving these tools to ensure their capability to adapt to different needs and contexts and preserve long-lasting relationships. Our continued progress on enhancing these tools is detailed annually in our Integrated Report.

multi-ethnic group of colleagues talking during break
Group of busy colleagues working in office, top view


We have been carrying out the materiality analysis aimed at identifying the economic and ESG factors impacting our sustainable business results and long-term value creation, for years. It also allows us to understand the main environmental and social impacts triggered by our company. The resulting materiality matrix is a graphic representation of a crucial activity for our company: listening to and engaging with our stakeholders, which is detailed within our annual Integrated Report.

Our business strategy, sustainability and transformation plan, long-term value creation and stakeholder engagement rely on the materiality matrix, which takes a dynamic and forward-looking view of ESG topics, including both, outside-in and inside-out perspectives, allowing us to take regular action on emerging risks and relevant issues.

For a detailed overview of our Materiality Analysis and Matrix, please see our Integrated Report.