Supporting UniCredit Employee in times of Covid-19
In response to the pandemic emergency, UniCredit made decisions quickly to protect the employees, allowing them to work safely and effectively.
Response to COVID-19: quickly shifting to remote working
The response to the pandemic emergency was immediate and restarting business actvity again in all areas was carried out effectively. Despite the emergency, business continuity and the focus on stakeholders was maintained and even enhanced thanks to a set of initiatives aimed at supporting people and boosting digital acceleration such as:
• ensuring business continuity for all critical processes with resilient IT infrastructure and fast transition to remote working:
• VPN capacity was rapidly increased by 10 times compared to pre-crisis levels enabling 80,000 employees to secure remote working access. Colleagues wew provided with approximately 16,000 additional laptops in order to work remotely
• bandwidth capacity of more than 2,700 Italian sites was increased by about 4 times.
• steps were taken to reduce cyber security risks, with the focus on fraud prevention, enhancement of cyber security monitoring and detection activities, network security and increase in security awareness
• digital tools for business support and remote working were introduced
• support for the Next Normal model of remote banking and working: by contributing to the upgrade of our IT architecture to boost our digitalisation process and developing new collaboration tools such as digitALL2 to further support the transition to remote working.
Welfare and work-life balance
Welfare initiatives were developed locally in order to respond to needs of colleagues, paying attention to special local requirements in specific countries with central coordination to guarantee consistency and respect of the Group welfare principles and guidelines.
Several programmes to meet fundamental health, personal, family and work-life balance needs were established in all Group countries.
Programmes supporting health and psycho-physical well-being were introduced, as well as various services to assist both families with young children managing work and home-schooling, and all colleagues taking care of elderly family members or those with disabilities.
In October 2020 the bank signed the Joint Declaration on Remote Work, with the European Works Council. This document aims to develop a global approach to offer all our colleagues access to remote working in the future.
Following the Covid-19 outbreak, in 2020 the UniCredit Family Board was established, which created a global action plan to address the new personal and family needs resulting from our listening initiatives. Many initiatives have already been developed across the Group, mainly focusing on flexibility, respect of working hours, home-schooling support for working parents, IT infrastructure and sustainable mobility partnership extensions, and support services for psycho-physical wellbeing.
A look country-by-country Initiatives
In Italy: talking about “the new normal”, a free phone hotline service and many other initiatives
To deal with the unprecedented times we are living in – “the new normal” – during the lockdown period in 2020, our Welfare team launched:
- a programme to support colleagues with tips (7 video pills) to improve their psycho-physical wellbeing in their personal and professional lives.
- a free phone service was also available to offer our colleagues psychological support from an emotional perspective.
- 3 digital Masters courses: the Life Value Programme is an "experiential gym" which leverages the Life Based Learning method to help people transform their life events into soft skills.
- Additional insurance coverage and new health services for colleagues who have tested positive for Covid-19 and are in mandatory quarantine at home or in public health facilities.