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Supporting UniCredit Customer in times of Covid-19




From billion-euro funding programmes for multinational companies to mentoring new start-up businesses, UniCredit was committed to being part of the solution.



Family and individuals


Forced to cope with schools closures and sometimes a simultaneous decline in income , families were put to the test. We have never forgotten about them and how fundamental they are for getting the economy back on its feet.


A boost in the use of internet banking, mortgage and loans payment suspensions,  and initiatives to help schools  are some of the ways the Group supported families during the crisis.


To make remote access even easier for customers, the bank strengthened its multichannel offering, allowing our main banking services and transactions to be carried out easily, quickly and securely via internet banking, the MobileBanking app, call centers and self-service areas.                                       




For Italian families, the bank offered the following services:


● access to the Solidarity Fund for mortgages for the purchase to purchase a first home for self-employed workers and freelancers who had a 33% decrease in income compared to 2019


● suspension of mortgae payments for up to 18 months, for an amount  up to €250.000, in the event of job loss or illness or, in the case of employees, a reduction in working hours for 30 consecutive days


● the possibility of requesting the suspension of the mortgage payments, for the principal amount only and for a period of up to 12 months, directly from home, by contacting a Consultant or through Customer Service










UniCredit continued to help clients access capital markets including those of the Republic of Austria, the Free State of Bavaria, the German State of North Rhine Westphalia and the European Investment Bank. UniCredit also supported Italy's Economy Ministry with record breaking BTP issuance to help the country fund it's pandemic response and was joint bookrunner on a €17 billion social bond for the EU.






€10 Million ok new financing for a 100-YEAR OLD PASTA PRODUCER


The loan was used to meet the working capital needs of Gragnano-based Pastificio Di Martino. It was also the first large loan issued under Italy's guaranteed loans programme.



" Thanks to this deal, we can better absorb the shock to our production chain from the spread of Covid-19, meet our working capital needs and ensure the continuity of operations and the  supply of our products". 


Giuseppe Di Martino

Owner of Pastificio Di Martino





Granting moratoria loans...quickly


When the pandemic in Europe, pushed many countries into lockdown, we provided our clients with moratoria loans worth €34.8 billion and granted €20.8 billion of state guaranteed loans. Given the circumstances, speed was important and 1,600 UniCredit employees worked over the weekend to process the first 100,000 applications. Thanks to a partnership with SACE, the Italian credit export agency, UniCredit disbursed a large volume of loans with most processed in just a few hours. Similar partnerships with the European Investment Bank and the European Investment Fund provided working capital support and new financing to SMEs and mid-cap companies in Italy, Austria, Germany and nine CEE countries.


"The bank reacted quickly after the state of emergency was declared.

We immediately applied to reschedule our debt, which helped us keep

our company our staff, and preserve our partners.I would like to express

my gratitude".


Ivelin Bezhev

Manager, Santulita Limited 

Customer of UniCredit Bulbank, Bulgaria



A snapshot of UniCredit's initiatives for SMEs



UniCredit provided Italian SMEs with an emergency package giving additional support to the measures of the Cura Italia Government decree, working closely with institutions and the Italian Banking Association (ABI)


Following the collaboration protocol signed with SACE, UniCredit financed several local SMEs and mid-cap businesses, ensuring the continued success of Italian excellence





Fichtinger is a 60-year old family-business that makes promotional signage and car wraps. 



Other Countries


Loans for SMEs at an interest rate of 80% and based on simplified eligibility criteria




€15.6 bn disbursed to ~ 154,300 Italian companies submitting applications for a State-guaranteed loan A






€2.5 bn financed for SMEs and mid-cap businesses







Thanks to an extensive expertise in the promotional loan business and a dedicated and experienced organisation, UniCredit had easy access to the German guarantee schemes.






Last summer, the bank joined the Covid-19 support package offered by the European Investment Fund (EIF) to provide business support to CEE countries, by offering SMEs working capital loans guaranteed better conditions

Stéphanie Bisch, a UniCredit customer from Sicily, describes how her travel agency was supported by UniCredit 





In 2020 UniCredit handled:


•      8,195 requests which led to

~ 1,250 suspended loans for a total of                €364 m

~ 3,900 new loans for €3.3 bn









UniCredit Bank Banja Luka helped a long-term client, "TAT-COM Srbac" to overcome a difficult situation during the pandemic

Other initiatives to support our Clients



UniCredit partnered with Google to develop UniCredit Easy ECommerce to help Italian companies access to digital markets and boost their B2C e-commerce. Only 30% of Italian companies have an e-commerce website andjust 10% currently sell online, creating a huge digital opportunity.