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Online Security. What matters is avoiding serious troubles every day

Online Security. What matters is avoiding serious troubles every day



Tips to protect your computer routines


These days, connecting with digital services is a daily practice: each day we communicate, speak and pay using PCs, smartphones and tablets.

This is why the topic of IT security is becoming increasingly important. Given the immediacy and ease with which we connect to the web through wi-fi and mobile networks, close attention must be paid to ensure secure access to email, home banking and social networks and to prevent thefts of information and money.


We must never lower our guard, specially in the current Covid-19 health emergency period that could prove to be fertile ground for attempts at fraud and phishing.


To help prevent these occurrences, we recommend that you pay close attention to requests that may come via email, SMS, WhatsApp, calls and chats wich contain information or requests relating to Covid-19.

In this regard, we remind you that when UniCredit sends you a message or a communication it does so using only official channels (UniCredit does not use WhatApp to communicate with its customers) and never asks the security codes of your internet banking service, your credit/debit card numbers or other personal data.


Here are some practical tips on how to behave to safely manage your computer routine.





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UniCredit ATMs: secure withdrawals






Do you want to withdraw cash safely?
Find out how to protect yourself.


Withdrawing money from an ATM is something we do daily, often paying little attention to our actions. Yet users are regular victims of theft and fraud, crimes that are not limited to the elderly, as many people think. The Italian Postal Police report almost daily cases of 'cash trapping' to steal the bills distributed.

To protect its clients from risk, UniCredit uses ATMs equipped with the latest tamper-proof technology. For example, the card entry slot is protected by its special shape that prevents fraudsters from copying the magnetic strip. A message on the screen informs users immediately when withdrawal is not available. If, however, it is available but cash cannot be dispensed due to technical problems, the operation will be cancelled immediately.

What are the modus operandi of these fraudsters?


One trick is the 'forking' technique. A handmade tool measuring about 18 cm long (called a 'fork' because of the two tongs on one end) is inserted in the ATM slot that distributes the cash to capture the bills before they are released.

Once the 'fork' is in place, when an unwitting customer makes a withdrawal, the bills are blocked inside the machine, leading to believe there is a technical problem. All the thieves have to do is wait for the person to leave, then remove the device to recover the money.


Another scam frequently reported to the Authorities concerns ATMs located inside bank branches. In this case, a fraudulent device installed on the door exit release in the ATM lobby, captures the customer's card and dispenses a clone, hanging on to the real one. Often, to keep the hoodwinked customer from noticing the card switch, a few accomplices rush in and pretend that they need to make a withdrawal, thus hastening the victim out the door.

Therefore, since Forewarned is Forearmed, it is important to adopt common sense safety behaviour when you withdraw cash. Before the transaction, always make sure there is no one looking over your shoulder, shield your PIN code from indiscreet eyes, choose ATMs in central and busy locations and try to make withdrawals during the daytime.