Business Continuity - Emergency and Crisis Management
GUARANTEEING BUSINESS CONTINUITY IN THE FACE OF RISKS
"At UniCredit, we are committed to supporting your business growth by helping you navigate any obstacles you may face along the way, including sudden disruptions to business continuity." Giovanni Maglia, Head of Business Continuity & Resilience
As one of Europe's largest financial institutions, it is vital that our operations are always up and running. Our Business Continuity Management colleagues provide tactical and strategic knowhow to always guarantee essential services, by supervisioning the activation of the available countermeasures, so that the bank and its customers can continue to work without any interruptions or issues. To guarantee a smooth and continuous operations, our dedicated team prepares alternative solutions that can be activated as and when needed.
UniCredit also has an Emergency and Crisis Management process in place, when more complex situations, such as real emergencies or even crises arise, and to tackle disruptions that cannot be resolved with pre-established solutions.
The emergency and crisis procedure is activated when events that may impact our organisation happen, and that require exceptional technical and/or managerial measures in order return to business as usual as quickly as possible. Should this take place, we can activate an escalation process to decide which extraordinary and timely measures to take depending on the type and on the severity of the crisis.
Representation of the Various macro categories Event/Incident
Environmental Industrial Event
•Biological - pollution (food, water, earth, air)
•Other Environmental Industrial Event
Socio Political Event
- Demonstrations / protests
- Socio-Politically Motivated Attacks
- Large-scale events
- Media events
- Other Socio Political Event
- Networking components
- Software components
- Hardware or infrastructural components
- Other Technological Event
Operations (including Business ones)
•Operative errors in process execution
•Internal/external process interdependencies (e.g. relevant counterparties/providers)
•Other Operational Event
- Violent crimes
- Cyber Attack
- Other Criminal Event
- Energy - Infrastructure and services
- Water and gas - Infrastructure and services
- General services
- Emergency / security services
- Other Logistic Event
- Hydrological and hydraulic
- Seaquakes or tsunami
- Other Natural Event
- Other Sanitary Event
The Emergency and Crisis Management process assigns specific roles to pre-selected employees while also naming key actors for an effective and flexible management of complex emergencies and crises.
Key roles in the Emergency and Crisis Management
CEO - Crisis Management Committee - chaired by Chief Executive Officer
GOO - Crisis Management Committee - chaired by Group Operating Officer
Deputy Crisis Manager
Specialist Funcions: Business Continuity &Resilience/ Cyber Security/Corporate Security/ ...
Responsible for Business countermeasures activation (e.g. process owner of critical/systemic process..)
Operation support roles during te emergency/crisis: Emergencytask force/ Single Point of Contact (ICT, Real Estate...)
During the Covid-19 pandemic
The COVID-19 pandemic has taken a drastic human toll with economic and social impacts that are still echoing globally.
Thanks to a combination of new projects, restructuring emergency components of existing projects and the deployment of our disaster finance tools, UniCredit has been and continues to be part of the solution. Our objective has always been to face the unprecedented situation created by the pandemic in a proactive way, offering solutions to meet our people, client and communities' needs.
Since the outburst of the crisis, UniCredit has worked closely with all its stakeholders to help the real economy with a targeted response in the following key areas: