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Sustainability Strategy


Since the successful completion of the Transform 2019 strategic plan launched in December 2016, UniCredit confirmed its vision to be a simple, successful, Pan-European Commercial Bank, with a fully plugged in Corporate and Investment Bank (CIB). With our new strategic plan, Team 23, we will continue building on our existing competitive advantages: our unique Western, Central and Eastern European network, the strengthening of our position as the go-to bank for Small and Medium Enterprises (SMEs) and our extensive and growing client franchise.


We are proactive in capturing commercial opportunities whilst keeping a tight rein on risk, execution and cost control. Ethics and Respect: Do the right thing! represents the values and principle, guiding our successful delivery of Transform 2019, thanks to the committed effort of the talented and hardworking UniCredit team. Our  new four-year strategic plan, Team 23, launched in December 2019, is named in honour of all our people as One Team, One UniCredit.



The underlying assumption is Sustainability, showing how in UniCredit value creation means more than just generating financial values. It also means integrating sustainability into our business strategies in terms of human capital, society and environment.

This commitment was demonstrated in November 2019 with a set of 2023 sustainability targets fully integrated into business strategies.

Sustainability is part of our DNA

UniCredit's commitment to sustainability was presented by our CEO in November 2019.

We care about execution, discipline and transparency and favour long-term sustainable outcomes over the short-term solutions. We have enhanced the social component with the geographical expansion of our Social Impact Banking (SIB) project together with a number of initiatives undertaken by the UniCredit Foundation.

Our aim is to support financial access and inclusion while creating an engaging and positive working environment.
This set of commitments and targets covering Environmental, Social and Governance (ESG) demonstrate how sustainability is part of our Group's DNA and is fully integrated in our business strategies. Sustainability is a crucial component of our success.

Our values unite us and define our Group culture, how we make decisions and how we act on them. As One team, One UniCredit, we are convinced that our two values, Ethics and Respect (E&R), represent what is most important for the Group and for all our stakeholders today; a simple guiding principle ensures we follow these values every day and everywhere in our business: Do the right thing! This guiding principle is embedded in the UniCredit Group culture.

The way we achieve our financial results is as important as the results themselves. Value creation for UniCredit is more than financial, but also human capital, societal and environmental. UniCredit has been working on ESG topics for several years and with significant management investments. Sustainability KPIs were formally embedded in the new 2020-23 Long-Term Incentive Plan (LTIP) for the CEO, top management and other key players in the Group.


Sustainability topics were a key part of the discussion during the preparation of the Team 23 business plan. In accordance with the requirements of the  Corporate Governance Nominations and Sustainability Committee and the Board of Directors, our senior management team focused on integrating an increasing the number of sustainability topics in our business strategies.


Our Capitals


Financial capital

Financial resources obtained from external providers and generated by our bank's activity, that are used to support clients' business and bank operations for the medium-long term.




Human Capital

Support of UniCredit employees throughout their professional lives by listening to their needs, valuing their skills, implementing training programmes and development plans and promoting diversity, inclusion and welfare policies





Social and relationship Capital

Close relations with our main stakeholders create long-term value and support individual and collective growth.






Intellectual Capital

Invest in UniCredit information and communications technology (ICT) systems: it includes our information and communications technology systems, our internal processes and our ability to innovate in order to transform UniCredit's operating model and provide a better customer experience








Natural Capital

Earth's natural resources and the ecosystem services that result from them make human life possible.