Anti corruption: percentage of employees trained in organization's anti-corruption policies and procedures

Anti money laundering: percentage of employees trained in organization's anti money laundering policies and procedures

Asset gathering: Total customer funds, including deposits, assets under management and securities under custody

Contribution to community: includes Group cash contributions and - for Italy only - time and in-kind resources. Management costs are distributed based on the contributions by focus.

Direct emissions: related to the physical operations of our offices and branches.

Indirect emissions: related to UniCredit's financing operations, such as loans and other financial services that we provide.  For example, our private and corporate customers can use our financing for activities that negatively impact the environment, resulting in CO2 and other GHG emissions.

GHG emissions: any of the atmospheric gases that contribute to the greenhouse effect by absorbing infrared radiation produced by solar warming of the Earth's surface

GRI (Global Reporting Initiative): organisation made up of different stakeholders and independent institutions whose mission is to develop and disseminate guidelines for all sectors to prepare sustainability reports. Inside the note of the tool, you can see the GRI code to reference to the reporting guidelines (i.e. SO3)

MiFID (Markets in Financial Instruments Directive): directive of European Community No. 2004/39/ES dated April 21, 2004 on the markets in financial instruments. The objectives of MiFID are the introduction of unified regulations on investors´ protection all over EU and completing of the process of creation of unified conditions of competition for all the types of business systems.

People survey: main pillar of our listening initiatives. It  involves all employees in every country in 16 languages,  inquiring employee perceptions about topics like Leadership, Training, or Clarity of Objectives. The outcome is helpful to identify opportunities for improvement in the organization and to design and implement appropriate action plans

Rates of Absenteeism: calculated as follows: (total no. of days of absence/total working hours)*1,000. Days of absence refers to: injuries, illness, strikes and other reasons (e.g., medical controls, election days)

Rates of Injury: calculated as follows: (total no. of workplace injuries/total working hours)*1,000,000.

Rates of Lost Days: calculated as follows: (total no. of days of absence due to injuries/total working hours)*1,000

TRI*M: standardized indicator that analyzes, measures and portrays the satisfaction rate of the stakeholders towards the bank. The TRI*M Index is calculated on a scale of 0 to 100 points

Value distributed: calculated by reclassifying consolidated Income Statement items with the aim of showing how it is allocated and expressing in monetary terms the relationship between the business and the socio-economic system with which it interacts, special reference being made to its main stakeholders: employees, suppliers, public bodies and institutions, shareholders, corporate structures, community and environment