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Social Impact Banking

Social Impact Banking ("SIB")is UniCredit's commitment to building a fairer and more inclusive society by identifying, financing and promoting initiatives that can have a positive social impact.

The programme, which started in Italy at the end of 2017, has now been extended to 10 other Group countries (Austria, Bosnia & Herzegovina, Bulgaria, Croatia, Germany, Czech Republic, Slovakia, Romania, Serbia, Hungary).
Social Impact Banking allows UniCredit to help people at risk of financial exclusion and companies committed to addressing social issues.
We want to give them confidence, we value their talent and merit, we support their financial awareness, we provide them with credit, skills and access to key networks, working in partnership with a focus on both, the economic returns of our investments and the generation of wider societal benefits.
This is fully in line with UniCredit's strong commitment to supporting the communities everywhere we operate.


"We want to be not only lenders but also protagonists and facilitators of positive change in society. To do well, you have to do good."

                                                                                                                                                                                                Jean Pierre Mustier, UniCredit Chief Executive Officer



We are committed to achieving the Sustainable Development Goals defined by the United Nations, making a tangible positive contribution:


Disbursed loans reported as cumulative values from the beginning of the programme to 2019

Distinctive elements of Social Impact Banking are the integration of economic evaluation with that of social impact in the choice of initiatives to support, and the culture of monitoring and measurement of the social impacts achieved.
It is fundamental for us to demonstrate that we are achieving the objectives of financial inclusion and providing concrete support to vulnerable social groups. We therefore strongly encourage the companies we finance to measure the impacts they generate (which must be intentional and additional) according to the specific social dimensions related to their sector.
We are committed to supporting the growth of companies, helping to consolidate business models and setting an example for other initiatives because a sustainable economy improves the community and enables healthy growth for all.

Our key  principles



We develop a relationship of trust with the companies we support and the partners we work with.



We support initiatives that generate a positive social impact on people and the community. We help them achieve their goals, by providing not only finance but also expertise and support networks. By doing so, we can strengthen our ties with the communities where we work.



We consider the monitoring and measurement of results and social impacts an essential part of the growth path of any funded project. We highly value and want to work with partners that can serve as a positive example also for others.

How we act

We are at the service of entrepreneurs and projects deserving credit, skills and network access. We put ourselves at stake as your partner.





We give credit to people and businesses that can often be excluded from traditional banking products and services, and to social enterprises that can generate positive impacts for the benefit of communities.  



We share financial expertise and support the development of companies by helping them to do their jobs in the best possible way and promoting long-term sustainability.



We create connections between different actors in the territory, share positive experiences and give visibility to the most deserving projects and people to help grow their overall impact

UniCredit has long been active in the social field through various initiatives.
With the birth of Social Impact Banking, we significantly strengthened our commitment through three areas that pursue the aim of generating positive social impacts in the communities where we operate.




We support profit and non-profit companies that can generate a clear, concrete and measurable social impact. We provide not only financing at advantageous conditions but also provide support in terms of financial training, sharing successful experiences and building visibility.
Specifically, we recognise economic benefits (donations, interest mitigation, etc.) and complimentary services (accompaniment, training, etc.) through a pay-for-success model to the benefit of our clients who are demonstrating a clear social impact.

As at 31/12/2019 there were 61 social impact loans disbursed in Italy amounting to 69 million euros that have led to 1,223 new jobs, and supported more than 200 vulnerable people in their search for a job.
4 social impact financing operations have been completed in other markets including Germany, Austria, Bulgaria and Romania for a total of €2.75 million, with a focus on support for LGBT people (Lesbian, Gay, Bisexual, Transgender), care for the elderly, support for mental disability and inclusion of vulnerable social groups.
Furthermore, in 2019 we were awarded ABI's First Prize for Innovation in Sustainable Finance.

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Through microcredit we support the birth and growth of small businesses not only with the traditional offer of credit but also by providing skills and relationships that are fundamental for business development. Our new microcredit model goes beyond the mere commercial relationship between a bank and the client company: through the creation of an "ecosystem" of actors (bank, partners, volunteers), we are able to support our clients also with highly tailored offerings.
As at 31/12/2019 there were 2 886 loans granted in Italy amounting to 57.1 million euros.
76% of the loans were granted to vulnerable social groups (clients with at least one of the following characteristics: high risk, newly established companies i.e. less than 3 years old, entrepreneurs of young age, with a basic education level, foreign background, unemployed).
Furthermore, in 2019 we won the first MF Innovation Award in the Sustainable Business category.

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We promote financial education initiatives with the aim of supporting micro-entrepreneurs and the world of social entrepreneurship. We invest in the development and support of vulnerable sections of the population, in particular young people and individuals at risk of exclusion. Our aim is to help develop a financial culture that enables beneficiaries to pursue virtuous paths of active citizenship.
For example, we invest in national programmes of financial education, entrepreneurship and help to enter the world of work. We do this in Italy with the Startup Your Life programme dedicated to high school students and in Germany through the partnership with Joblinge. focused on young students and unemployed people.


Startup Your Life has been recognised by the Italian Ministry of Education for transversal skills and guidance (PCTO), through a Memorandum of Understanding renewed in April 2020.

Since the launch of the initiative in 2017, 38,600 students and over 300 schools throughout Italy have participated, supported by over 450 of our volunteer tutors, with over 2,000,000 hours of training provided in the first two editions.

During 2019, Startup Your Life received two important awards:
-First prize for "Best Unique or Innovative Learning and Development Programme" from Brandon Hall.
-First prize for Excellence in Education from AIF- Olivetti Foundation.


In the other UniCredit Group countries to implement SIB, 16 educational initiatives have been launched so far reaching over 3000 beneficiaries with the involvement of more than 200 volunteers.


Our commitment to financial inclusion

The relationship as heart of the service model


The external and internal involvement of people and institutions that share our mission is essential to achieve success in the projects we support. Through collaboration with our partners we are able to build ecosystems where small businesses and social enterprises can grow and develop and where vulnerable people can be included in production cycles and society.

UniCredit's people play a key role in identifying the most deserving initiatives and helping them grow. Their talent and experience form the core of training and support activities in all countries where Social Impact Banking is present.
To further support the significant commitment of our employees, we have helped establish the UniGens volunteer association in Italy, which welcomes both, colleagues and former colleagues of the Group.




For more information on Social Impact Banking, visit