Our sustainable value creation
Our Sustainable value creation
Value creation for UniCredit means more than just generating financial value. It means creating sustainable value in terms of human capital, society and the environment over time, by listening and responding to the real needs of our customers and our stakeholders. This is what we mean by Banking that matters. There are five capitals to achieve sustainability: financial, human, social and relationship, natural and intellectual.
Our Group interacts with the external environment through rules and governance. Our business model is fueled by five capitals and combines traditional banking activity with corporate citizenship and philanthropy. The interaction between UniCredit and the external environment relies on stakeholder engagement, crucial to understand what is important to our stakeholders.
Stakeholder listening enables us to detect risks, opportunities and changes in the external environment, to address them when we define our strategy. This process is illustrated in the materiality matrix.
As a result of our approach and by means of our business model, we contribute to achieving the United Nations' Sustainable Development Goals (SDGs). We monitor our progress towards SDGs via measurable KPIs resulting from the management of material topics and related risks and opportunities.
The core of our business is to support customers and stakeholders in managing social and environmental challenges, financing their investments for a sustainable future. Our long-term view is fully integrated into our business and decision-making process, as outlined in our strategic Sustainability Targets for 2023 announced in November 2019 . These will be achieved by involving all business structures, under the guidance of our Board of Directors and senior management.
To support this endeavour, our Five Fundamentals guide the behaviour we expect from our employees in reaching our targets.
Capitals as resources for value creation in our strategy
Financial resources obtained from external providers and generated by our bank's activity, that are used to support clients' business and bank operations for the medium-long term.