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Social and relationship capital




Customers, investors, regulators, colleagues and communities: These are our main stakeholders.

Our relationships with them are based on our ability to create value and to support individual and collective growth.

Our cooperation with stakeholders results in a dense network of close relationships.

Taken together, this makes up our social and relationship capital.



Data as at December 31,2015


Data as at December 31,2015

Community Impact

  • Customer satisfaction
  • Banking industry transparency and collaboration
  • Financial inclusion
  • Responsible financial habits
  • Companies' competitiveness
  • Social inclusion





Our cooperative relationships with customers, investors, regulators and communities enable UniCredit to generate and deliver value. To develop this social and relationship capital we invest in:



Updated on April 18, 2016.