Our reputation is built on trust, accountability and the quality of our service. Our set of values is founded on integrity, making it possible to transform simple profit into broader value for our stakeholders: customers, employees, communities where we work, suppliers, investors and markets.
Our commitment to active engagement with our stakeholders involves providing them with the right to be heard, and assists us in our efforts to remain accountable to them. For us, being accountable requires:
- transparency – reporting to stakeholders
- responsiveness – responding to stakeholder concerns
- compliance – complying with legal requirements, standards, codes, policies and other voluntary commitments
A broad stakeholder engagement framework allows the Group to better understand stakeholders’ concrete concerns, as well as their views, needs, performance expectations and perceptions. It also helps us to respond effectively.
