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Our customers


We are present in 22 countries with approximately 10,000 branches.

Creating a healthy and mutually beneficial relationship with our customers, serving them well and responsibly in accordance with our Integrity Charter, is at the heart of everything we do at UniCredit Group. Sustainability plays a central role in that relationship.



Responsible landing

Responsible lending

Our role to promote actions and initiatives to support responsible lending practices
 
Responsible investing

Socially responsible investments

Our investment products designed to provide socially responsible and sustainable investments options
 
Transparency

Transparency

Our open approach to provide our customers with simple and transparent information
 
Service innovation

Service innovation

Our strategy to develop specialized services, products and channels
 
Complaint managment

Complaint management

Our systems, processes and organizational initiatives to manage a essential activity
 
Customer satisfaction

Customer satisfaction

Analysis technique and actions to determine customer perception of our business
 
Security

Security

Our precaution to protect our customers and their information
 
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Financial education

Our commitment to give consumers the necessary tools to make an aware choice of financial products




Updated on:
06.21.2010