GRI indicators

The 2010 Sustainability Report was written in conformity with the Sustainability Reporting Guidelines & Financial Services Sector Supplement published by the Global Reporting Initiative (GRI) in 2008.
The aim is to supply an explicit link between the questions of social responsibility featured in the Annual Report and the GRI guidelines, and demonstrates the capacity of the document to satisfy the information and content requirements proposed by this standard and to ensure that it is complied with.

KPMG reviewed the 2010 Sustainability Report, which satisfies GRI requirements at an A+ application level.

The table below shows the contents of this report with reference to GRI indicators.
Some indicators are represented with a partial coverage, although the most significant information related to Corporate Sustainability has been stated in the report. All the core indicators have been inserted in the table, while the additional ones have been reported only if they are stated in this report.

 

Below you can find the GRI Content Index (.pdf) , a tool supporting the Application Level declaration, detailing which disclosures have been reported or explaining why certain data has been omitted. The Index promotes also the easy navigation and accessibility of data for Sustainability Report users.
 

Legend:
	Indicator completely covered
	Indicator partially covered
N/A	Not applicable
NI	Not included
C	Core indicators
A	Additional indicators

PROFILE

1. Strategy and analysis		COVERAGE	PAGES AND REFERENCES
1.1	Statement of the most senior decision-maker of the organization		4-5
1.2	Main impacts, risks and opportunities		11, 12-19, 23, 35, 57, 61, 73
2. Organization profile
2.1	Organization name		Cover
2.2	Main brands, products and/or services		2010 Consolidated Reports and Accounts 14, Results by Business Segment
2.3	Operational structure of the organization		6-7; 2010 Consolidated Reports and Accounts 14
2.4	Headquarters		88
2.5	Countries of operations		6-9
2.6	Ownership structure and type of legal entity		59; 2010 Report on Corporate Governance and Ownership Structure 5-7, 71-73; 2010 Consolidated Reports and Accounts: Corporate Governance - Major Shareholders
2.7	Markets served		10-11; 2009 Consolidated Reports and Accounts: UniCredit Group Profile - Business model
2.8	Scale of the organization		6-7, 24
2.9	Significant changes		16; 2010 Consolidated Reports and Accounts 118-120
2.10	Awards received		78; Supplement: 31,37
3. Report parameters
Profile
3.1	Reporting period		2
3.2	Previous report's date of publication		2
3.3	Reporting frequency		2
3.4	Contact point for information on report		Inside back cover
Report purpose and scope
3.5	Process for defining contents		2; 18-20
3.6	Report scope		2
3.7	Limitations of report purpose or scope		2
3.8	Information on other associate companies		No significant change
3.9	Data measurement techniques and basis of calculation		2
3.10	Modifications compared with previous report		2
3.11	Significant changes compared with previous report		No significant change
Index of GRI contents
3.12	Table of reference		80-83
Assurance
3.13	External assurance		2; 84-85; 2010 Report on Corporate Governance and Ownership Structures: 56
4. Governance, Commitment, Involvement
Governance
4.1	Governance structure		Supplement: 2-3; 2010 Report on Corporate Governance and Ownership Structures: 13-16, 30
4.2	Indicate whether Chairman also holds an executive role		2010 Report on Corporate Governance and Ownership Structures: 74
4.3	Independent and/or non-executive directors		Supplement: 2-3; 2010 Report on Corporate Governance and Ownership Structures: 26-27, 74-76; 2010 Consolidated Reports and Accounts: 126
4.4	Mechanisms for making recommendations to Board of Directors		27, 58; 2010 Report on Corporate Governance and Ownership Structures: 66-68
4.5	Link between directors' remuneration and performance		29-30, Supplement: 4-6; 2010 Report on Corporate Governance and Ownership Structures: 35-37; UniCredit S.p.A. Financial Statements 2010: Notes to the Accounts, Part H.1
4.6	Mechanism of conflicts of interest's avoidance		Supplement: 10; 2010 Report on Corporate Governance and Ownership Structures 17-21, 57-58
4.7	Directors' qualifications		2010 Report on Corporate Governance and Ownership Structures: 17-21, 32-34
4.8	Mission, values, codes of conduct, and principles		14, 30, Supplement: 2; Mission; Integrity Charter
4.9	Procedures to identify and manage economic, environmental, and social performance		16-18, Supplement: 6; 2010 Report on Corporate Governance and Ownership Structures: 42-47
4.10	Process to assess BoD's performance		Supplement: 4-6; 2010 Report on Corporate Governance and Ownership Structures: 20-21
Commitment in external initiatives
4.11	Way in which prudential principle or approach is applied		14-18, Supplement: 10-11; 2010 Report on Corporate Governance and Ownership Structures: 42-47
4.12	Adoption of external codes and standards in the economic, social, and environmental fields		5, 54, 63
4.13	Memberships in associations		Supplement: 36
Stakeholder Engagement
4.14	List of stakeholders engaged		18-21
4.15	Principles for stakeholders' identification and selection		13, 18
4.16	Stakeholder engagement activities		18-21
4.17	Key aspects and criticalities emerging from stakeholder engagement and related actions		18-21, 25-26

FINANCIAL SERVICES SECTOR SUPPLEMENT INDICATORS

		COVERAGE	PAGES AND REFERENCES
C FS1	Policies with specific environmental and social components applied to business lines		52-54
C FS2	Procedures for assessing and screening environmental and social risks		54
C FS3	Monitoring clients' implementation of and compilance with environmental and social requirements		54
C FS4	Improvement of staff competency to implement the environmental and social policies and procedures		54, 74
C FS5	Interactions with clients/investees/business partners regarding environmental and social risk and opportunities		44, 54
C FS6	Company portfolio		Supplement: 26; 2010 Consolidated Reports and Accounts: 53
C FS7	Products and services designed to deliver a specific social benefit		47-49
C FS8	Products and services designed to deliver a specific environmental benefit		52-54
C FS9	Audits on implementation of environmental and social policies and risk assessment procedures		52. The Audit Department's onsite activities verify the endorsement of UniCredit policies at the local level, ensuring that their implementation is effective and adheres to local regulation. Analysis of the credit process is generally conducted through a sampling procedure, and for cases in which this sampling includes operations related to special credit policies - such as the Nuclear or Defense Sector Policy - the department also verifies the proper completion of all relevant requirements. There is no specific reporting regarding assessments on these matters; findings are included within the reports of the particular operation
C FS10	Portfolio's companies engaged on environmental or social issues		76, Supplement: 27-28
C FS11	Assets subjects to environmental or social screening		Supplement: 28
C FS12	Environmental or social voting policies		Supplement: 27-28

ECONOMIC PERFORMANCE

		COVERAGE	PAGES AND REFERENCES
DMA EC	Information on management approach		2010 Consolidated Reports and Accounts: 42-49
C EC1	Direct economic value generated and distributed		Supplement: 13
C EC2	Financial implications and other risks and opportunities due to climate change		54, 74-76
C EC3	Coverage of the organization's defined benefit plan obligations		Supplement: 20-21; 2010 Consolidated Reports and Accounts: Part B - liabilities, sections 10-11-12
C EC4	Significant financing received from Public Administration		27, 59
C EC6	Policy, practices, and percentage of expenditure concentrated on local suppliers		With regard to main suppliers in 2010, the percentage of local suppliers (in terms of payments) in Italy, Germany and Austria is 99%, 95% and 79% respectively
C EC7	Procedures for local hiring		For UniCredit's main banks in Italy, Germany, Austria, Bulgaria, Croatia, Czech Republic, Hungary, Romania, and Russia, the majority of Board of Director members are local
C EC8	Development and impact of investments in infrastructures and public utilities		62, 67-71
A EC9	Significant indirect economic impacts		47-51, 54, 65-71

ENVIRONMENTAL PERFORMANCE

		COVERAGE	PAGES AND REFERENCES
DMA EN	Information on management approach		52-54, 74-77
C EN1	Raw materials used		79
C EN2	Percentage of materials coming from waste recycling operations		In 2010, in Italy and Germany 31 percent and 17 percent respectively of paper used was recycled.
C EN3	Direct energy consumption by source		79
C EN4	Indirect energy consumption by source		79
A EN5	Energy saving		77-78
A EN6	Initiatives to provide energy-efficient or renewable energy based products and services		52-55
A EN7	Initiatives to reduce indirect energy consumption and reductions achieved		76-78
C EN8	Water consumption by source		79
C EN11	Land owned, rented or managed in protected areas		In Sicily, the Group owns five areas of land with environmental and archeological restrictions, totaling around 730,602 square meters
C EN12	Description of greatest impacts on biodiversity	N/A
C EN16	Greenhouse gas emissions		74, 79
C EN17	Other indirect greenhouse gas emissions		79
A EN18	Initiatives to reduce greenhouse gas emissions		74-78, Inside back cover
C EN19	Emissions of substances harmful for the ozone layer		76
C EN20	Other atmospheric emissions	N/A
C EN21	Water discharges	N/A
C EN22	Waste production and disposal methods		79
C EN23	Total number and volume of pollutant discharges	N/A
C EN26	Initiatives to mitigate impacts of products and services		55, 74-76
C EN27	Reclaim rate of products sold	N/A
C EN28	Fines and penalties for non compliance with environmental law and regulations		No relevant fines were imposed in 2010 for noncompliance with environmental laws or regulations
A EN29	Significant environmental impacts of transporting products, goods, materials and members of the workforce		74, 76-77, 79

LABOR PRACTICES AND DECENT WORK

		COVERAGE	PAGES AND REFERENCES
DMA LA	Information on management approach		24, 27-28, 30, Supplement: 17-18, 22
C LA1	Breakdown of staff by type, contract, and region		24, Supplement: 14-15
C LA2	Turnover by age, gender, and region		Supplement: 15
A LA 3	Benefits provided to full-time employees and not to temporary of part-time employees		Supplement: 21
C LA4	Degree of coverage of collective labor contracts		Supplement: 18
C LA5	Minimum period of notice for operational changes		Supplement: 19
A LA6	Percentage of total workforce represented in formal health and safety committees		Supplement: 23
C LA7	On-the-job accidents and illness		Supplement: 24
C LA8	Programs for management of serious diseases		32, Supplement: 21-22
A LA9	Health and safety topics covered by collective agreements with trade unions		Supplement: 23
C LA10	Staff training		27, Supplement: 17
A LA11	Programs for skills management and lifelong learning		Supplement: 22
A LA12	Employees receiving regular performance reviews		28
C LA13	Breakdown of employees by gender and other diversity indicators		30-31, Supplement: 16; 2010 Report on Corporate Governance and Ownership Structures: 61
C LA14	Ratio between salaries of men and women		Supplement: 15

HUMAN RIGHTS

		COVERAGE	PAGES AND REFERENCES
DMA HR	Information on management approach		30, 77, Supplement: 17, 28-29; Integrity Charter
C HR1	Operations with human-rights considerations		52-55
C HR2	Suppliers assessed as regards respect of human rights		77
C HR4	Cases of discrimination		Supplement: 25
C HR5	Risks for right to freedom of association and collective bargaining		Supplement: 17
C HR6	Risks for use of juvenile labor		Supplement: 17
C HR7	Risks for use of forced labor		Supplement: 17

IMPACTS ON SOCIETY

		COVERAGE	PAGES AND REFERENCES
DMA SO	Information on management approach		62, Supplement: 6-8, 11
C SO1	Management of impacts on community		15
C FS13	Access points in low-populated or economically disadvantaged areas		Supplement: 27
C FS14	Access to financial services for disadvantaged people		48-49
C SO2	Analysis for risks related to corruption		Supplement: 7
C SO3	Staff trained in the prevention of corruption		Supplement: 7, 17
C SO4	Actions taken following cases of corruption		Supplement: 7
C SO5	Positions concerning public policy and lobbying		Supplement: 11-12
A SO7	Legal actions for anti-competitive behavior		Supplement:8-9
C SO8	Sanctions for non-compliance with laws or regulations		Supplement 8-9; 2010 Consolidated Reports and Accounts: Part E, Section 4.B

PRODUCT LIABILITY

		COVERAGE	PAGES AND REFERENCES
DMA PR	Information on management approach		36, 42, Supplement: 6, 10-11, 28-29
C FS15	Policies for the fair design and sale of financial products and services		42-43, Supplement: 10-11
C PR1	Healthiness and safety of products and services		Supplement: 28-29
C PR3	Information on products and services		42-43
A PR4	Non-compliance with regulations concerning product and service information and labeling		41-42, Supplement: 8-9
A PR5	Customer satisfaction		36-38
C FS16	Enhancement of financial literacy		49-51
C PR6	Laws, standards, and voluntary codes concerning marketing communications		Supplement: 11
A PR7	Non-compliance with regulations concerning marketing communications		Supplement: 8-9
C PR9	Sanctions for non-compliance with laws or regulations		Supplement 8-9; 2010 Consolidated Reports and Accounts: Part E, Section 4.B

G3 Content Index - Financial Services Sector Supplement

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