Integrity Charter

The Integrity Charter represents the foundation of the UniCredit Group’s identity through a set of shared Values. These common Values provide guidelines for all our people behaviors and support in handling “dilemmas” in our every day professional life.

The Integrity Charter is the result of an on going process that brought our employees together to discuss about their corporate culture and about a set of principles which should have been their guiding principles. This process started in 2003 with a project called “Values Laboratory” in which over 1,500 people participated in “corporate Values workshops”.

The Charter focuses on the notion of Integrity because, as a key driver of social legitimacy and reputation, only integrity can deliver Sustainability.
Sustainability, in turn, allows profit to be transformed into value for our Stakeholders. We are keenly aware that a business can be a part of the market only to the extent that it has the reputation to keep it there.

With the aim to guarantee the proper application of the Integrity Charter, we have designed the Restorative Justice System. This System promotes individual responsibility and the voluntary resolution of matters between parties and it is supported by a Groupwide “Ombudsman” network that works to resolve matters in which the Values of the Integrity Charter may have been compromised.
The Ombudsmen are internal appointees completely independent who report directly to the Group’s Chairman and they are responsible for assessing the validity of the claims in each case.

Every year all people who work for UniCredit Group are involved in the Integrity Charter Day, the annual Group event devoted to remember and discuss about the importance of the Integrity Charter and of its implications in every day working life.